Trust & Safety

How we protect buyers, renters, and legitimate agents.

Every listing goes through review

No listing on NextDoor NG appears live without human review. Whether submitted by a registered agent or via our community WhatsApp channel, every property passes through a moderation queue before it becomes visible to the public.

We use a combination of automated scam scoring (powered by AI) and human judgment to assess each submission. High-risk submissions are held or rejected before they reach you.

What "Agent Verified" means

Agents with the Verified badge have been reviewed by our team. Verification includes:

  • Confirmed phone number
  • Business or professional identity check
  • At least one approved listing on the platform

Agents without a badge are in Community Unverified status. Their listings are visible but clearly marked. You can still contact them — just apply the same caution you would with any unverified contact.

How to spot and report fraud

Common warning signs in Nigerian property listings:

  • Agent asks for payment before showing the property
  • Rent is significantly below market rate
  • Agent is never available to meet in person
  • Listing photos appear copied from elsewhere
  • Pressure to pay quickly "before another person takes it"

If something feels wrong, do not pay. Report it directly to us via WhatsApp: +234 813 198 2433 or email admin@infopro.ng. We investigate all reports.

Complaints

If you have a dispute with an agent or believe you have been defrauded, you can file a formal complaint on any listing page. Complaints are reviewed by our team. Where the situation warrants legal referral, we work with qualified legal counsel in Lagos.

Note: We do not handle disputes between private parties. We investigate conduct on our platform and take action against agents who violate our standards.

For agents: how to get verified

Send a WhatsApp message to +234 813 198 2433 with your name, agency name, and a brief introduction. Our team will respond within 48 hours.

Contact

Trust & Safety team: admin@infopro.ng or WhatsApp +234 813 198 2433.